Episode 1 - Every Second Counts

Podcast - This is fine!

Published Nov 06, 2024

Summary:

1. Introduction to Resilience Engineering:
   • The podcast is focused on resilience engineering in software, discussing how incidents, downtime, and uptime are deeply linked to human factors and the way engineers approach their work.
2. Challenges of Discussing Resilience:
   • Discussing resilience engineering is difficult because it often challenges long-held beliefs and is counterintuitive.
3. Role of Resilience in Meetings:
   • Described a scenario where resilience is observed in meetings via engineers sharing struggles and dashboard insights, facilitating mutual problem-solving.
4. Realizing the Nuances of Uptime Metrics:
   • Insights into the intricacies and escalating difficulty of achieving higher uptime percentages, emphasizing the significant shifts in organization and culture required to improve reliability metrics.
5. Experience with Incident Calls:
   • Discussion about handling incident calls, the importance of timely communication, and how the implementation of high-bandwidth communication should be managed during such events.
6. Audience Participation and Interaction:
   • Podcast includes a call-in and write-in format along with a form on their website, encouraging listener interaction and the sharing of personal stories or challenges related to resilience engineering .
7. Long-Term Commitment to Resilience Community:
   • One of the speakers has been involved in the formation of a Resilience Engineering Association and is participating in setting directions for future discussions and research in the field.
8. Empathy and Managing Executives During Incidents:
   • The importance of empathizing with executives during incidents, balancing their perspectives with the operational needs of the engineering teams. These points together provide a structured overview of the podcast’s coverage of resilience engineering, focusing on its practical implications, the challenges of implementation, and community engagement within the industry.

Listen to the episode: YouTube